Product Recall of Butchers & Bicycles’ ‘Child Seat for Two’ (Item no. 0360)


Butchers & Bicycles are recalling the “Child Seat for Two - Item no. 0360”. The performance and safety of the cargo bike itself are not affected by this recall and the bike can be ridden as normally.

However all use of the ‘Child Seat for Two’ must cease immediately.

Find answers in the FAQ below 


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Butchers & Bicycles have received information about three incidents, where the child seat broke in the mounting zone under emergency braking or collision causing the seat to partially or fully detach from the cargo box. No injuries have been reported from the incidents. Tests and controls have shown that the incidents have occurred, because the material thickness in the mounting zone of the child seat is thinner than specified, due to a manufacturing error at our supplier. 

Butchers & Bicycles are solving this issue with a safety upgrade. The safety upgrade consists of adding stainless steel bars in the mounting zone and bolting these directly into the bicycle frame. This safety upgrade will be installed by a certified Butchers & Bicycles dealer. Butchers & Bicycles will distribute the safety upgrade kits to dealers at the end of January. The safety upgrades will not affect the warranty of the child seat and will be free of charge.  

Updates

2020.01.17 -  Shipment date of Safety Upgrade Kits to dealers
The Safety Upgrade Kits will be ready to ship out from Tuesday the 28th of January to dealers.
All dealers are informed directly about this.

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FAQ

Within a short time frame, Butchers & Bicycles have received information about three incidents, where the ‘Child Seat for Two’ (Item no. 0360) broke in the mounting zone under emergency braking or collision causing the seat to partially or fully detach from the cargo box. No injuries have been reported from the incidents. Tests and controls have shown that the incidents have occured, because the material thickness in the mounting zone of the ‘Child Seat for Two’ (Item no. 0360) has been thinner than specified. This is due to a manufacturing error at our ‘Child seat for Two’ (Item no. 0360) supplier.  As the safety of our cargo bikes and their riders is of the highest priority for us, we have deemed it necessary to do a product recall on all sold items between July 2018 to December 2019.

All of the “Child Seat for Two (Item no. 0360)” sold between July 2018 and December 2019 are affected by this recall.

We have three reported incidents, which are three too many.

Due to safety reasons, you must not use the child seat before a safety upgrade is installed. Contact the dealer where you purchased the bike. They will be able to install the safety upgrade to eliminate the risk of similar incidents. We will make notice on https://butchersandbicycles.odoo.com/recall when the safety kits have been shipped to dealers. 

Due to a manufacturing error from our supplier, the material thickness in the mounting zone has been thinner than specified. Butchers & Bicycles are solving this issue with a safety upgrade. The safety upgrade consists of adding stainless steel bars in the mounting zone and bolting these directly into the bicycle frame.

Yes, the performance and safety of the cargo bike itself are not affected by this issue and the bike can be ridden as normal without using the child seat.

The product specification should always be followed, but due to safety reasons, the seat is still affected by the recall.

No, the maximum allowed weight limit is still 44 Kg (2x22 Kg).

If your child seat looks like the product image above, it is the model affected by the recall. If you are still in doubt please email us a picture of your child seat to support@butchersandbicycles.com 

Within a short time frame, Butchers & Bicycles have received information about three incidents, where the Child Seat for Two (Item no. 0360) broke in the mounting zone under emergency braking or collision causing the seat to partially or fully detach from the cargo box. No injuries have been reported from the incidents. Tests and controls have shown that the incidents have occured, because the material thickness in the mounting zone of the ‘Child Seat for Two’ (Item no. 0360) has been thinner than specified. This is due to a manufacturing error at our ‘Child seat for Two’ (Item no. 0360) supplier.  As the safety of our cargo bikes and their riders is of the highest priority for us, we have deemed it necessary to do a product recall.

No. Due to safety reasons, the seat must not be used before a safety upgrade has been installed.

Sorry, no. The only option is a safety upgrade of the child seat.

Butchers & Bicycles will distribute the safety upgrade kits to dealers at the end of January. Unfortunately, an earlier safety upgrade is not possible due to material procurement, production and tests.

No, the safety upgrade will be free of charge. However, unfortunately, we cannot compensate for any travel expenses to or from the dealer.

We recommend having your dealer perform the safety upgrade. If this is not possible you can request a safety upgrade kit to be sent to your private address including instructions on how to install it. If you prefer this please send an email to support@butchersandbicycles.com. However, Butchers & Bicycles does not assume any liability in respect of safety upgrade made by yourself.

The specialist dealer is obliged to document the safety upgrade including frame number and to report it to Butchers & Bicycles when completed.

Please help us and inform the buyer about the product recall.

The safety upgrade will not affect the original warranty of your child seat extended by your dealer.

In this case please visit our website and locate the closest dealer and contact them. If that for some reason is not possible, please contact us directly via phone on +45 71 99 88 08 or email to support@butchersandbicycles.com. 

No. You have to bring both seat and bike to the dealer, as the safety upgrade requires access to all parts.

Contact your dealer for further information. Or contact Butchers & Bicycles via phone +45 71 99 88 08 or email to support@butchersandbicycles.com